IT Helpdesk
As well as supporting you directly from our office, we can provide IT organisation plans for remote support.
As well as supporting you directly from our office, we can provide IT organization plans for remote support.
We can assist you and your staff, providing great IT support and a helping hand whenever they need it and it won’t cost your business the earth. Get in touch for pricing.
For remote IT support users we provide a dedicated support helpline and using our advanced remote support technology, we can fix your IT problems from the comfort of your office chair.
Our support can scale with the size and location of your business.

How Does It Work?
Once signed up, we provide a local rate helpline number.
You and your staff can ring this number within working hours to talk to one of our experienced technicians.
A log of your calls and Remote assistance is made in your account.
What Kind Of Problems Can We Help With?
We are able to solve over 90% of standard PC issues remotely; the top few issues are highlighted here.


File Downloads and Strange File Formats

Removing Spyware

PC Backup

Antivirus

Software Installation & Updates

Printing

PC Security

Windows Errors
Software Installation
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Help install and set-up common software applications and where possible, any legal and licensed software you own.
Software Support
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“How to” support for common applications, such as Microsoft and Adobe software, however we will try and work out how to use any of your software when you need our help.
Internet And Email Setup
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Help set up internet and email accounts.
Internet and E-mail Support
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Troubleshoot common internet and email issues on your PC.
Peripheral Setup
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Help install printers, cameras, mice and keyboards; troubleshoot common issues.
Peripheral Support
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“How to” support for common peripherals.
Network Setup and Troubleshooting
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From basic help to set-up and/or diagnose peer-to-peer wireless and Ethernet networks between 2 systems and a printer to more complex setups that might require VPN for remote workers and so-on.
Spyware and Virus Diagnosis and Removal
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Help troubleshoot and remove most virus and spy-ware.
Security Setup and Support
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Help with basic configuration and installation of key security software (purchased separately by customer); setup virus scan and personal firewall.
Third party plug-ins
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Setting these up are at your own risk, i.e. if we install something that you have requested that is not fully compatible or causes other issues with your computer or software.
Setting up freeware or shareware
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These are done at your own risk, if we install something that may not be fully tested or compatible with you computer system
Software upgrades or new software releases
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As long as you have the installation files and appropriate license / software keys, we can help you with this.
Operating System Installation and Support
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Help installing, upgrading and setting up Windows operating systems. Help with re-installations as needed to resolve spyware or virus issues. Help with OS maintenance and “how to” questions.
PC Health Check
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Designed to help optimise the performance of systems and reduce security risks, through a session where we run a set of customisable tasks on the system to identify issues, potential issues and solutions.
Data Backup
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Help setup or manage backup routines.
Third party plug-ins
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Setting these up are at your own risk, i.e. if we install something that you have requested that is not fully compatible or causes other issues with your computer or software.
What is not included with IT organisation?
- Non remote assistance; either on-site or at-home engineer call-out.
- Support when compatibility of the system to the software is in question or configuration is invalid.
- Remote or on-site training services.
- Scripting, programming, database design or web development.
- Product keys for activation.
- Recovery of lost data or software.
- Support arising from accidental or intentional damage.
- Research on your behalf (e.g. please find me some free compatible software that does this for my computer). You must always provide the software or working link to the software that you require.
- Providing software upgrades or new software releases, you provide and we can help install or upgrade.
- Support or installation of software where you do not have a license to do these.
This list is not exhaustive and additional exclusions may added by Techs 4 Tech from time to time. Upgrades are at your risk.
