Region
East of England
Specialisms
Service Delivery Management | Service Design | IT Operations | IT Support Services | Business Continuity Management | IT Disaster Recovery/Resiliency
Experience Highlights
Global IT Service Management Consultant - Johnson Matthey
Operational Risk Consultant - Cambridge Building Society
Senior Service Delivery Manager - Arm
Global Head of Support Services - Monitise
Operational Risk Consultant - Cambridge Building Society
Senior Service Delivery Manager - Arm
Global Head of Support Services - Monitise
Training and Qualifications
BS in Business Information Service (Hons), ITIL V3 Foundation, ITIL Service Design, ITIL Service Transition, ITIL Service Strategy, Certificate of the Business Continuity Institute (AMBCI), SAFe 4 (Scaled Agile Framework), SUMMIT-D Project Methodology, Management Training: Leadership 1 Academy, Finance for Non-Financial Management, Essential Project Management Tools, Building a Project Team, Management Training: Team Leader Skills
Description
I am an accomplished Senior IT Manager, with over 25 years’ experience leading IT Services for major multinational organisations, across diverse industries. I have proven leadership skills and can develop and motivate large teams in achieving their objectives. I communicate effectively with teams, stakeholders and senior corporate management, creating strong relationships with customers, colleagues and vendors alike. I have a solid understanding of ITIL, demonstrating the benefits and value.
About Me - Personal Info
Originally from California, I moved to the UK in 2003 and settled in Cambridgeshire. Comfortable in front of a crowd, I am active in amateur dramatics and perform on stage in Cambridge. I am also on the Village Festival Committee, volunteering my free time for the benefit of the community.