Philip A-Click For More Details

Philip A-Click For More Details
Yorkshire and the Humber
Global IT Service Management |Contact Centre Enterprise Management | Service Design | IT Operations | IT Support Services | Business continuity
Experience Highlights
Contact Centre Design, Deployment, and Management including the implementation of ticketing solutions and contact centre support platform across various contact channels. Service L3 team development.
Training and Qualifications
"Current Certifications:
ITIL V4 Foundations – 2020
ITIL V4 DPI (Ongoing) leading towards the ITIL V4 Strategic Leader.
CCE v 9.1 Management, Administration and Installation

Open University Introduction to cyber security
AWS Security Fundamentals

The Service Desk Institute (SDI) – Professional Member"
"A highly skilled Global Service Manager with over 25 years extensive experience across the IT sector, supporting Contact Centre customer interaction handling software and development.
Broad IT expertise in Customer Service/Contact Centre solutions and service improvement.
A manager who inspires loyalty from teams and is rewarded with a low turnover.
Experience of managing remote teams across various time zones and cultural backgrounds."
About Me - Personal Info
"Originally from London/Kent border but now back in the UK after spending time in Ireland and then 7 yrs in Houston TX. Now in the Grimsby area but available to work throughout the UK.
Enjoy cooking, motorcycles, and relaxing with a good book."

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.